Privacy
How we use your information
This page explains, in plain language, how Network One Health uses the information you submit through this site. We process it under POPIA. For the full detail, read our data processing policy.
What we collect
When you register as a patient, ask us to call you, book a call, chat with NOMA, or refer someone, we collect the contact and clinical details you enter, and which page the enquiry came from. If a payment is ever involved, that goes through our payment provider directly. We do not handle or store your card details ourselves.
Why we use it
We use it to respond to you, to coordinate your care or a patient referral, to confirm eligibility and pricing where that applies, and for care coordination. This is clinical and operational use under POPIA section 11.
Who sees it
Only the Network One Health team and the clinicians involved in your care, for the purposes above. We do not sell your information. Referral details sent by WhatsApp or email go directly to us and are not stored on this website.
Talking to NOMA, our website assistant
NOMA is an AI assistant, not a person and not a clinician. It answers general questions about our services and helps you get in touch with us. It does not diagnose, prescribe or replace a consultation. You can type to NOMA or talk to it by voice.
What you type or say to NOMA is recorded and kept as a transcript, so that our team can follow up and check the quality and safety of its answers. Voice conversations may also be recorded as audio. NOMA uses your microphone only after you press Talk and your browser asks your permission.
NOMA is provided for us by SmartAlex, which processes your conversation on our behalf under a written operator agreement, as POPIA requires. SmartAlex uses specialist providers for speech recognition, voice calls and data storage, some of them outside South Africa. Your conversation is used only to answer you and to improve our service. It is not sold or used for advertising.
A registered clinician makes every decision about your care, never NOMA. You can ask us how NOMA works, or choose not to use it: the call-back form and our phone lines stay open to you either way. Our full approach to AI is in the data processing policy.
Please do not share your ID number, medical aid number or detailed medical history with NOMA. Our team will ask for what we need through a secure route. NOMA cannot help in an emergency. If you are bleeding heavily, in severe pain, or your baby is moving less, go to your nearest emergency unit or call 10177.
Your rights
You can ask to see, correct or delete the information we hold about you. Email info@networkonehealth.co.za and we will assist.